Providing Portland Carpet, Hardwood Flooring, Tile & More

To whom it may concern:

When we visited the Garrett Homes/Pacific Lifestyle Homes Design Center in Vancouver, WA, my wife and I had no idea what to expect except we were going to be picking out custom items/textures/colors to complete our upcoming home presently under construction.

Karen King met us with a smile and immediately put us at ease. She was knowledgeable, prepared, organized and had an excellent plan to orchestrate our review of the myriad of items being offered. Ms King controlled the activity by discussing each room of our new home, one at a time, starting with the floor coverings and moving on to specific fixtures, styles, and color selections.

What we thought was going to take about 6-hours over two days, we actually completed in about three and a half hours to our complete satisfaction.

When we were about to depart, Ms King provided us a printout of our selections in detail including notes she took where we had questions.

Ms King is the best in her field to work with!

- Sandy and Jim Tutton, Jr.
University Place, WA

Rick and the team of contractors at Macadam Floor and Design did an amazing job with remodeling my kitchen and bathroom! They were extremely responsive to my questions, really helpful with the redesign process, professional, and willing to help me with issues in a timely manner. They really went above and beyond in terms of addressing any worries I had and made the remodeling process extremely easy and straightforward! I will definitely be contracting them again for my remodeling needs and would wholeheartedly recommend them to anyone else!

- Cynthia Mei

When I first walked into Pacific Lifestyle Home’s model at Fisher’s Hollow, I immediately felt I could be happy in such a strikingly put together home. Little did I know that my husband and I would later be making personal selections with Karen King, the talented designer of that model home.

Karen makes the whole design selection process so successful by carefully listening to what you prefer and need, while also deftly displaying options that you can consider and get creative with. I was totally confident in her expertise. If, while working with her, you’re kind of wavering on choosing something, ask her if she would choose it. If she says, “In a heartbeat!” – go for it.

Initially, I thought that the look of our home would lean in kind of a different direction. However, our end result gives a wonderful nod to that model home that I like so much. Along with the rest of our overall selections, we were able to incorporate a good part of the gorgeous model kitchen. We used the wonderful tile, chimney hood, hardware, quartz countertops and plumbing fixtures of the model, all of which combine to be a large part of what makes such an impact in that beautiful home Karen designed. All this, plus Karen kept a watchful eye on our targeted budget. We are very happy with the great look we have. What an enjoyable experience – Thank you so much Karen!

- Raynette N

After years of waiting my husband and I were ready to begin our remodel. We had a general idea of what we liked and what we envisioned but were blown away by how quickly these concepts materialized when we met Rick at MacAdam Floor and Design. Honestly, we came in just for flooring and were delighted to discover their free Design services. Rick was AWESOME! He listened to our descriptions of what we were envisioning and deftly began pulling materials to choose from-hardwood flooring, carpet, tile, countertop materials that were spot on. Before we knew it nearly all the materials we needed were before us! He helped us sort our price points and NEVER (not once!) attempted to up sale us.

Fast forward-Caine, the master coordinator! Caine did all of our measurements and coordinated sequencing and scheduling for all of the installers. Each provider we worked with was great. The flooring and countertop install crews were particularly fantastic! They all arrived on time, worked independently the entire time, stayed until the job was complete (past 6!) and left our home clean. We had a few minor glitches that Caine resolved the same day or within 24 hours. Rick and Caine were incredibly responsive throughout-I’m even embarrassed to admit I texted early in the morning thinking they’d get the message and respond later. But they responded right then!

The quality of the materials selected have elevated the comfort and value of our home. I recommend MacAdam Flooring and Design to all of my friends-they are shocked to hear I have no classic remodel nightmares to report thanks to Rick and Caine at MacAdam Flooring and Design

- Allyson C

From beginning to end – Macadam Flooring was a class act. We had visited several other carpet stores before we found Macadam, but the difference was immediately apparent. We were greeted at the showroom door, made to feel welcome, and quickly introduced to Rick – the friendly guy with all the answers to our seemingly endless carpet questions. He directed us to the type of carpet we were interested in, explaining our options and the various characteristics of the carpet and padding. He educated us on the installation procedure for our two spiral staircases, each of which required a different installation technique and different style and thickness of carpet. He exercised flexibility and found solutions when challenges arose, and kept us informed every step of the way. Both he and other Macadam staff were very responsive to all communications via texts, emails, and phone calls. All commitments (carpet samples mailed, measurement appointment, carpet in-warehouse delivery schedule, installation dates, furniture moving, and actual install) were met on time and handled professionally. They have a great team at Macadam Flooring and we are grateful for a smooth and pleasurable transaction.

- Lori

Our first experience with Macadam was a few years ago during the design process of our new construction home. We received such excellent customer service (including design services by Darby) and quality installation that when we recently decided to continue the solid surface into our master bedroom we knew who to choose!

Our experience with Rick Correa, Project Manager, and his entire team was of the highest quality! Every contact we had with the Macadam team was pleasant, informative and on time. Any questions that we had were answered. We received an information sheet on what to expect during the installation process, the installers were professional and Rick followed up after installation. We couldn’t be happier. Thank you Macadam team!

- Heather and Jerry S